People make the tech drive the results – and value – you require. That’s why Augury puts as much effort into the people side of the business as its technical solutions. People’s success is an intrinsic part of the solution. After all, we can make new ways of working possible by getting everyone on board and driving engagement. At Augury, we have an entire community of industry experts covering your back. We help you drive adoption at scale – and fast. We do this with all your stakeholders regardless of where you are in your digital transformation journey.
At Augury we aim to be your strategic partner – that vendor who loves solving your problems. Based on years of experience, we have playbooks to drive your success throughout your entire customer journey. It’s our responsibility to provide you with all the tools, methodologies, and expertise you need to achieve your goals. And that’s why we involve a full package in the form of reliability teams, customer success teams, VAs, project managers, field teams, board members, ecosystem partners, and more.
This is the essence of 360° Success. In other words, you are getting not only technology but also the success elements that will ensure you get the most value out of your investment.
It’s not as if you are buying a one-off like a car. We will be that partnership that scales with you – nurturing a relationship built on trust.
But how does this work exactly? Let’s break it down:
1) The Solution
2) Training & Knowledge
3) Enablement & Growth
4) Data & Feedback
5) Rewards & Recognition
6) Innovation
1) The Solution
Our end-to-end solutions are designed to intuitively work the way your team works – in the systems they already use. We provide accurate, reliable, and actionable AI-driven insights you don’t have to second-guess. When doubts do arise, we have our human experts – such as in-house vibration analysts – step in to help dig deeper.
Meanwhile, the on-site support starts at the beginning. We help with the initial asset and risk assessment and the IoT set-up. Our Solutions Architects also ensure our tech aligns with your tech.
Even with everything in place, we understand how even the best intentions can be thwarted, and we’re there to get you over that initial adoption hump. The goal is speedy and measurable ROI so everyone – from the factory floor to the C-suite – can recognize the measurable value the right tech can bring.
And as you grow, we have our proven Fast Track Methodology for helping you deploy globally.
2) Training & Knowledge
But yes, manufacturing today is a very complex and dynamic business. Indeed, as we pursue continual improvement, we must also embrace continual learning. So, we provide online training so your teams understand how to use the Augury platform to its maximum potential. In addition, we provide learning opportunities for your teams to grow their knowledge and skills around topics like vibration and AI.
Again, we involve all stakeholders here – not just those directly responsible for running the machines. Our Industry Advisory Board is filled with industry leaders who share their experiences driving innovation and the required change management. Meet Dave Penrith, retired Chief Engineer at Unilever! Watch/listen to the expert podcast Manufacturing Meet-Up!
3) Enablement & Growth
We are continually expanding our online community, The Endpoint, as a place to empower your teams to grow their skills and knowledge. It’s where our partners, customers, and even students (those future manufacturing professionals!) can come together and discuss how we can best apply and expand new technologies on the factory floor. Conversations can be about a specialist technical matter or how to think differently about time-to-market. Over the last year, the Endpoint has become a connective thread between 360° Success and the rest of the ecosystem.
We understand the challenge of helping teams embrace a new way of working and we have built our services to be that partner in change management who makes sure the adoption happens and the value is delivered.
4) Data & Feedback
We have ongoing conversations with our customers. You will receive online reporting, regular updates, check-ins, and QBRs from our reliability pros so you know what’s working in your program and what needs attention. On one level, our Reliability Success Managers work directly with those responsible on the floor. We also have Customer Success Managers who align with corporate leaders on the business impact and change management.
It’s hard not to overemphasize the importance of change management when it comes to successfully embracing a new technology. We understand the challenge of helping teams embrace a new way of working and we have built our services to be that partner in change management who makes sure the adoption happens and the value is delivered.
In addition, since we work with so many customers, we are able to not only flag trends, but also common challenges, for which we can offer methodologies and best practices on how to best overcome them.
In short, our people speak your language and understand the particular challenges of your vertical and what’s going on across the larger industry.
In addition, since we work with so many customers, we are able to not only flag trends, but also common challenges, for which we can offer methodologies and best practices on how to best overcome them.
5) Reward & Recognition
We support programs to reward early adopters and best performers to change behavior. It works, and it can even be a simple show of recognition and appreciation. Ultimately, people will drive transformation and the associated value. That’s why we want to build bonds that will allow us to really help our customers be successful – and grow professionally.
6) Innovation
Based on your feedback, we aim for continued solution improvements and innovations – so we keep evolving as you evolve. We owe much to our early adopters at Frito Lay, Nestlé Purina, Colgate-Palmolive, and PepsiCo. In fact, we celebrate all our success stories.
In addition, Augury isn’t only your partner, we also act as a gateway to the larger manufacturing ecosystem. We want to transform the industry and know we cannot do this alone. It takes everyone to point a ship in a different direction.
And neither you nor Augury can be an expert in everything. Meanwhile our more significant partners – such as Grundfos, Baker Hughes, and Schneider Electric – can offer more extensive and interoperable platforms that can potentially fold in every specialized Best-In-Class solution – which can interact with each other and, in turn, drive more innovation. We’re also taking our knowledge and learnings and passing that on to our ecosystem so that we can all learn from each other and understand what works best with our products.
So let’s do this together. After all, enjoying success while transforming the industry can be considered the ultimate team sport.
Want to learn more? Just reach out and contact us!
